One hour, thirty-eight minutes and two Filipina technicians later, I have wireless internet in my apartment.
Talk about an ordeal.
More of the story as my sanity reappears.
Finally an update…five days later…
So, I purchased a LinkSys wi-fi router at Best Buy, and I knew it was trouble when the salesman tried to explain exactly what it would do. All I needed it to do was maintain a wireless internet connection.
I get home, and follow the three “easy” steps. Plug in power, plug in internet cable, go to a website and voila, hello internet.
Of course, I do all these things and nothing happens. I put the manual CD thing in, and all it is is the same thing in the packet, only in PDF form with useless hotlinks that don’t work BECAUSE I DON’T HAVE INTERNET.
So, I do the next best thing (okay, the SECOND next best thing, getting drunk would have been the first) and call the hotline. After only about 20 minutes of waiting, I say mabuhay to a Filipina named Dianne. She puts forth her best efforts, but one hour and several options later, I’m no better off than where I was. Dianne suggests I return the item to the store, and I ask to speak to a manager. Supervisor Michelle comes on the line, with a much better command of the English language and fortunately, a big heart. She does the override thing that usually solves everything, which they say is only for warranty-registered customers but she’s doing it for me for free because it’s now been an hour and a half. Of course, it’s one setting that’s wrong, and my device is not defective, as previously thought. Thanks, Dianne. But sincere thanks to Michelle, who after two excruciating hours delivered and helped me get on the Internet.
This is the first time I’ve set a connection up by myself, so I got to name the network. What do I pick?
“I Love The Wi-Fi I Got To Boogie.”
Thanks, Alicia Bridges!
See the inspiration for this post’s title here: