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Thanks for the Vote of Confidence, Amazon Textbook Rentals

Normally, I buy all my textbooks for class. However, I had a class this semester which required a very expensive textbook – I couldn’t even find a decently-priced used copy – so I decided to try out Amazon Textbook Rentals for the first time. It seemed kind of like an early version of Netflix, but for books: you pay to rent a book for a relatively cheap price ($24 for this one, when it retails around $60), they send it to you, and after a certain amount of time you print out a shipping label and send it back. The sending back part is free thanks to UPS.

So, I bought the textbook, used it the prerequisite number of times for the class, and then returned it a few days ago via UPS. Yesterday, I get an email saying (the bold was highlighted by me):

Dear JACOB,

Thanks for sending back your rentals. The carrier received your package on Thursday, May 12, 2016. All future late charges on these items are stopped. We will send you an email once we have processed your return (please allow up to 30 business days).

Well, gee, Amazon, thanks for the vote of confidence. Why would you talk about hypothetical future late charges when they’re nonexistent, and will never exist, because I returned the book on time? I know it’s probably just processed boilerplate, but it makes me sound a little on the “naughty child” side, as if you were expecting me to return it late, or something. I’m imagine you pacing, all ready and raring to go with late fine emails addressed to me just sitting in your draft box, waiting to be sent. Really, now. It’s like…was there an office pool, betting on whether I’d return it on time or not?

“He’s not going to return it on time, Carol, I just know this guy’s gonna lose it in his apartment or leave it at a Starbucks.”

“Oh golly gee Jim, have a little faith. Speaking of Starbucks, you wanna go out and get some?”

“No thanks, I’m in a relationship.”

“I know, lighten up Jim, that wasn’t a come-on, I just want some hot coffee.”

“So get some in the break room, and…::phone rings:: hold up, it’s Lynette, I gotta take this call.”

“Yeah whatever. See ya Jim.”

“Bye Carol.”

“::murmur:: note to self…find out where this Lynette lives and how to get rid of her…”

And that’s how Carol got fired from Amazon.